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What makes me very happy is that I still work with people and not machines
Service Request Manager I currently work as a service chain operation manager for a Swiss customer. I am in charge of all operational activities and, if possible, their smooth running. One part of my daily routine is tracking my inbox, where inquiries come from customers from various areas. Whether it is an urgent outage or just questions about future activities, we try to react in our team as soon as possible and immediately consult with technicians. I appreciate the enthusiasm and competence of our technical team who are helpful in every way. So I never know exactly what my day is going to be like. This diversity is what I enjoy the most about my work. After taking up this job, I was struck by the famous clockwork precision during my first training. As I learned, our monitoring systems are set up to declare an emergency in the event of a train delay of more than 60 seconds. Yes, you’ve read that correctly, a delay of 60 seconds. Not minutes, as is sometimes the case in Slovakia.🙂 If a delay exceeds the limit of over 120 seconds, concrete measures are already being taken to make up for this terrible delay.🙂 This whole management is carried out according to the rules of ITIL communication and management. Most people know these operations individually as incidents, changes, problem tickets or service requests. I am personally responsible for monitoring their compliance according to applicable agreements with the customer, which change regularly or irregularly. So I have no emergency or designated response time. From my position, I evaluate the individual steps taken by the parties involved and assess them. I propose measures and try to find room for improvement. I participate in interviews with professional teams of people from different countries who provide technical support. I switch between German, English and Slovak all day. My main task in the interviews is to understand the process and its rules correctly, and whether and to what extent they were carried out according to the agreed rules. I ask questions to understand the issue and the answers from professional teams. The answers serve us as guides in solving individual situations. It is through layman’s questions that I open the space for the individual parties to understand the problem, each of whom mainly watches their work in this great IT puzzle where everything can be interrelated. During the year, I plan a change with the customer for the following calendar year. I manage updates of various systems, I monitor what the situation with incidents is like daily, as well as the upcoming change or the course and progress of problem tickets which we regularly report to the customer. ...
Soňa Hegedušová
20 Jun | 5 min read
My greatest inspiration is to improve myself
Test Automation Specialist Čorki, or Stano, joined our team more than a year ago and became part of the Test Specialists family. Like our other employees, Stano loved the world of IT in high school. After college, his IT journey continued, and he developed his career in various large companies. In the end, he ended up with us, doing what he enjoys the most. In addition, he enjoys playing PC games and riding an electric bicycle with his 2-year-old son. ...
Miroslava Lobova
04 Apr | 5 min read
The highlight of my carreer is every satisfied client and every successful project
IT consultant, tech project coordinator Marek, our technical project manager, started working for us in 2016 as an IT consultant. He spent the first few years working for a long-term client, so we rarely saw Marek in our offices – which was a shame. He’s always in a good mood, which is highly contagious. Our halls would be empty and our company chat boring if it wasn’t for Marek’s sometimes sarcastic but always funny remarks. You can learn about Marek’s journey in IT and at Unique People below. ...
Miroslava Lobova
24 Feb | 5 min read
I’m the type of person who likes new things and challenges, so I seldom say no :)
IT Consultant / IT Security Specialist Our greatest expert in the field of IT security and at the same time an active tourist and an enthusiastic beekeeper. He even knew that he would end up in IT at primary school and gained his first experience at 486 DX2 ;-) Peter is a colleague, without whom Unique People would not even be Unique People. You can read about his journey to us and why he has been with us for almost 6 years in the following lines. ...
Miroslava Lobova
11 Jan | 5 min read
From PC games to PHP, Javascript and CSS
Matej is one of our most enthusiastic and experienced web developers, and he is by no means one of the oldest in the team. Why is that so? Well, because he really enjoys it! He became involved in programming as early as high school and continued to improve by teaching himself while studying mathematics and technology. And thanks to his own determination and enthusiasm, he now masters programming languages such as PHP, Javascript, HTML, CSS and various frameworks built on these languages, such as Laravel for PHP or VUE for Javascript. ...
Miroslava Lobova
28 Dec | 5 min read
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